In some instances, the team will continue to
meet at defined intervals to review the data resulting
from ongoing monitoring and to evaluate the performance
of the process. In other instances, the additional
monitoring that is required will be incorporated
into the program's ongoing monitoring processes,
and the outcomes of the improvements will be reported
through pre-existing committees or departmental
reports. After the leadership determines that
the process changes have been sustained, continued
monitoring may be discontinued.
Important questions to be answered in this step
include:
- Did the process improve as expected?
- Did the process improve from the customer's
point of view?
- Do the data support the improvement?
- How could team efforts be improved?
QI Tools that can be used during this process
improvement step include:
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