Ideally, all performance improvement projects
start with a baseline established by the measurement
outcomes. If there are no data available or there
is no baseline performance established for the
process under study, the team will identify the
key data elements necessary to effectively evaluate
the performance of the process. Once such data
have been collected, the team will undertake the
process of analysis.
Important questions to be answered in this step
include:
- Who are the customers?
- What are their needs?
- Should boundaries be defined?
- What is the actual flow of the process?
- Is there needless complexity/redundancy?
- What are the outcomes/best ways for process
to work?
QI Tools that can be used
during this process improvement step include:
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